Ch.7: Canterbury Earthquake Social Recovery Services and Support video
Recovery agencies need staff in community-facing roles. This case study is based on the experience of CERA staff who worked directly with residents seeking advice or support. It identifies the skills and expertise required and ways in which agencies can mitigate stress for those at ‘the frontline’.
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Some of this stuff has been really, really hard. You’re dealing with raw emotion. This work was so demanding.
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