Residential Advisory Service

Ch.9: Canterbury Earthquake Social Recovery Services and Support videoThe Residential Advisory Service is a free and impartial client-centred service to support property owners to resolve their insurance and housing repair issues. Delays to housing repair had become a major barrier for social recovery and the service provided facilitated multi-party meetings between property owners and insurers. Property owners could access free technical advice from engineers and surveyors, as well as legal, and practical advice. Social recovery practitioners share tips and lessons.

The service has empowered homeowners to move forward. The key fundamental is to give them the skills they need to engage with insurers.

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