Social Recovery Environment

Social recovery includes access to quality housing, transport, education, health and community support services. Restoring social wellbeing is a holistic and collaborative process. Here is what we have to share.

 

Best practice guidelines for the prioritisation of vulnerable customers

Following the Canterbury earthquakes, the Human Rights Commission surveyed...

Read more

CERA land zoning policy and the residential red zone

The New Zealand Government (the Crown) developed a set of policies in respo...

Read more

Housing recovery

Ch.4: Understanding Social Recovery report 
This chapter discusses CERA’...

Read more

Residential Advisory Service

Settling insurance claims was challenging for many property owners. This ca...

Read more

Residential Advisory Service

Ch.9: Canterbury Earthquake Social Recovery Services and Support video
The...

Read more

Best practice guidelines for the prioritisation of vulnerable customers

Following the Canterbury earthquakes, the Human Rights Commission surveyed New Zealand insurers (state and private) in order to understand how the industry was responding to the insurance claims of vu...

Read more

CERA land zoning policy and the residential red zone

The New Zealand Government (the Crown) developed a set of policies in response to damaged residential land in greater Christchurch. This social policy initiative was directed at meeting the needs of p...

Read more

Housing recovery

Ch.4: Understanding Social Recovery report  This chapter discusses CERA’s Housing Recovery Programme which responded to the residential housing and land damage caused by the Canterbury earthquakes....

Read more

Residential Advisory Service

Settling insurance claims was challenging for many property owners. This case study focuses on the Residential Advisory Service, a free, impartial, client-centred advice service to help property owner...

Read more

Residential Advisory Service

Ch.9: Canterbury Earthquake Social Recovery Services and Support video The Residential Advisory Service is a free and impartial client-centred service to support property owners to resolve their insur...

Read more

We sat down with people who gained a lot of experience from working in recovery and together we identified five common themes. These themes help us understand the learning from the Canterbury recovery.

Themes