Collaboration and Partnership

There are many examples of businesses, organisations and community groups working together to help their communities. Here is what we have to share.

Working with the Office of the Ombudsman

This case study provides an overview of the relationship between the Canter...

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Te Kowatawata: The dawn of a new city

Te Kōwatawata provides a snapshot at a point of time of the contribution t...

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Social and cultural outcomes

Ch.2: Understanding Social Recovery report
This chapter discusses the socia...

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Single point of entry - 0800 number

Ch.3: Canterbury Earthquake Social Recovery Services and Support video
This...

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SCIRT Learning Legacy project

The SCIRT Learning Legacy project began part way through the SCIRT programm...

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Roles, responsibilities, and funding of public entities after the Canterbury earthquakes

This report discusses the response of public entities. The recovery calls f...

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Residential Advisory Service

Ch.9: Canterbury Earthquake Social Recovery Services and Support video
The...

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Residential Advisory Service

Settling insurance claims was challenging for many property owners. This ca...

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Repair Well

Since September 2010, Canterbury, New Zealand has suffered a number of sign...

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Monitoring social outcomes

This video describes the social recovery evidence base CERA established and...

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Living through and working for recovery

Recovery agencies need staff in community-facing roles. This case study is...

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Lessons identified from coordinating other recovery work

This resource outlines key lessons from CERA’s experience of supporting a...

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Working with the Office of the Ombudsman

This case study provides an overview of the relationship between the Canterbury Earthquake Recovery Authority and the Office of the Ombudsman. It includes how CERA officials engaged with the Office to...

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Te Kowatawata: The dawn of a new city

Te Kōwatawata provides a snapshot at a point of time of the contribution that Ngāi Tahu and Ngā Mata Wākā have made to the recovery of Greater Christchurch (from 2010 to 2015).     The report...

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Social and cultural outcomes

Ch.2: Understanding Social Recovery report This chapter discusses the social recovery monitoring work undertaken by CERA, including the Canterbury Wellbeing Index which it developed to monitor social...

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Single point of entry - 0800 number

Ch.3: Canterbury Earthquake Social Recovery Services and Support video This video explains the importance of a single point of entry to social recovery services for people seeking support following a...

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SCIRT Learning Legacy project

The SCIRT Learning Legacy project began part way through the SCIRT programme to capture, document and share SCIRT learnings and innovations. It aims to make freely available the resources and tools to...

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Roles, responsibilities, and funding of public entities after the Canterbury earthquakes

This report discusses the response of public entities. The recovery calls for many public entities to work in new and challenging ways. As this report shows, the administrative arrangements for the re...

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Residential Advisory Service

Ch.9: Canterbury Earthquake Social Recovery Services and Support video The Residential Advisory Service is a free and impartial client-centred service to support property owners to resolve their insur...

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Residential Advisory Service

Settling insurance claims was challenging for many property owners. This case study focuses on the Residential Advisory Service, a free, impartial, client-centred advice service to help property owner...

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Repair Well

Since September 2010, Canterbury, New Zealand has suffered a number of significant earthquakes affecting thousands of people. In response, the New Zealand Red Cross Earthquake Appeal received over $12...

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Monitoring social outcomes

This video describes the social recovery evidence base CERA established and developed over time. Social outcomes monitoring commenced early and informed decision making. The evidence base enabled deci...

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Living through and working for recovery

Recovery agencies need staff in community-facing roles. This case study is based on the experience of CERA staff who worked directly with residents seeking advice or support. It identifies the skills...

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Lessons identified from coordinating other recovery work

This resource outlines key lessons from CERA’s experience of supporting and coordinating recovery work led by external agencies and organisations.

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