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Residential Advisory Service

Settling insurance claims was challenging for many property owners. This ca...

Ch.9: Canterbury Earthquake Social Recovery Services and Support videoThe R...

Ch.4: Understanding Social Recovery report This chapter discusses CERA’s...

Vero received 38,346 claims relating to the 2010 and 2011 Canterbury earthq...

The New Zealand Government (the Crown) developed a set of policies in respo...

Following the Canterbury earthquakes, the Human Rights Commission surveyed...

This document brings together the story and the lessons of Recover Canterbu...

Residential Advisory Service

Settling insurance claims was challenging for many property owners. This case study focuses on the Residential Advisory Service, a free, impartial, client-centred advice service to help property owner...

Residential Advisory Service

Ch.9: Canterbury Earthquake Social Recovery Services and Support videoThe Residential Advisory Service is a free and impartial client-centred service to support property owners to resolve their insura...

Housing recovery

Ch.4: Understanding Social Recovery report This chapter discusses CERA’s Housing Recovery Programme which responded to the residential housing and land damage caused by the Canterbury earthquakes....

Four years on: Insurance and the Canterbury Earthquakes

Vero received 38,346 claims relating to the 2010 and 2011 Canterbury earthquakes, valued at around $5.4 billion. In 2015, the company released a report detailing its learnings from the earthquakes. ...

CERA land zoning policy and the residential red zone

The New Zealand Government (the Crown) developed a set of policies in response to damaged residential land in greater Christchurch. This social policy initiative was directed at meeting the needs of p...

Best practice guidelines for the prioritisation of vulnerable customers

Following the Canterbury earthquakes, the Human Rights Commission surveyed New Zealand insurers (state and private) in order to understand how the industry was responding to the insurance claims of vu...

A city rebuilds: The Recover Canterbury story

This document brings together the story and the lessons of Recover Canterbury – an organisation that was pivotal in the survival and re-establishment of the Canterbury business community following a...